ACROSS-inbound-tour-operator

Capture d’écran 2015-12-28 à 12.36.03« Across Australia-NZ-Oceania is an inbound tour operator founded in Australia in july 2001,
with offices in Sydney and Auckland, and also a technical office for personnalized travel in Vanuatu, Solomon islands and Fiji. »
 Sébastien Cros, CEO @ ACROSS.

Could you present the ACROSS  group ?

Founded in 2001, ACROSS is proud to have 16 years of experience and expertise in different fields : Groups / Tour series / FIT « à la carte ». The company provides exclusive products to meet most group needs, with tour leaders and guides fully devoted and passionate. For the FIT, the experts from ACROSS have strong skills and create tailor-made itineraries ‘’off the beaten track’’ to take right to the heart of a destination in an unmatched style. They design travels as architects.
In 2017, ACROSS presents ‘’Across Platinum Travel’’, its experiential luxury travel branch. A selection of the most amazing products and FIT expertise in Oceania. Close to its customers, spearheaded by a reactive and creative team, ACROSS is the guarantee of safe, quality and exclusive travels.

What makes Australia so special ?

The feeling of liberty, wilderness and vastness are unlike any others in Australia. To the other side of the World from Europe, it is a totally different atmosphere. One of the specificities is the customer service regarding the price in Australia. It is an expensive country and European travellers expect to get a service at the level of the money they spend. But in Australia, service is still a relative concept and its quality can vary depending towns and states. That’s why some clients can be surprised. This is the same with hotels : the rating system is different to the ‘’stars’’ in Europe. Our work is to advise all travel agencies about it, so their clients know what to expect and cannot be disappointed by their trip.
You also have the currency fluctuations between euro and Australian dollar who play a significant role. The exchange rate is good for Europe these days, which is helpful ! The Across Group spread in Europe, Australia, New-Zealand and Vanuatu.
In Australia, you have to be close to your suppliers to maintain a quality relationship. That is what we do at ACROSS. Our team works closely with local providers to always gives the best answers to customers and travel agents expectations. We are able to build a tailor-made itinerary in real time. In conclusion, With a deep passion, a rich and long experience dedicated to this unique continent called Australia, our main goal is to make our clients having unforgettable experiences.
Our company ACROSS – literally « across » a region, an island, a country, a continent – is the important and necessary link between travel agents and final customers, enabling them to enjoy dream destinations at their best. See you soon in Australia and Oceania !

Innovation & development

The Across Group has recently integrated a cutting-edge technology with a brand new online booking system ( www.across-online.com ) which optimizes our B2B offer and gives a better synchronization between our products and sellers, who get closer to the final customers. So far, I’m proud to tell that this is successul with a FIT increase of 38%.  And our experience of Oceania makes us « a tailor-made specialist ». We also develop our activity to other European countries than France. With English, German and Italian speaking-staff, we carefully take care of all the travel projects.

 

 

 

 

What difficulties have you encountered in the European market ?

 The main difficulty is without doubt the concept of customer service regarding the price in Australia. It is an expensive country and European travellers expect to get a service at the level of the money they spend. But in Australia, service is still a relative concept and its quality can vary depending towns and states. That’s why some clients can be surprised. This is the same with hotels : they don’t have European standards…

Some 4 stars ones would be 3 stars in Europe. We advise all travel agencies about it, so their clients know what to expect and cannot be disapointed by their trip. The currency fluctuations between euro and australian dollar play also a significant role. The exchange rate is good for Europe now, which is helpful ! The Across Group spread in Europe, Australia, New-Zealand and Vanuatu. Each of my key collaborators 

consultants works closely with local providers to always give the best answers to customers and travel agents expectations, building a tailor-made itinerary in real time.In conclusion, I might say, ACROSS is above all the symbol of professionalism, of a performing team and a deep sincere passion for destinations we are working on. A rich and long experience dedicated to this unique continent called Australia,

New Zealand and to a beautiful and unforgetable part of the world named Oceania. ACROSS – literally « across » a region, an island, a country, a continent – is the important and necessary link which united travel agents to final customers, enabling them to enjoy dream destinations at their best. We are looking forward to seeing you so you can feel with us the light of Australia and Oceania. »

 

 

 

 

Our clients

They are mainly senior executives, business men or women, families, retired people, or newlyweds, coming all year round. Most of the time, they are people « falling in love » with Australia or New-Zealand during a tour, and wishing to travel again with us or their travel agency.

Take a look at our 2017 company slideshow

About us